UK Shipping
Free Shipping: Orders over £20 are applicable for free postage, these orders will be shipped within 48hrs of processing (excluding bank holidays and weekends). Delivery will normally take 2-3 working days from posting.
All UK orders are sent via Royal Mail 1st class recorded delivery.
Europe Shipping
Orders will be shipped within 48hrs of processing (excluding bank holidays and weekends. Delivery will normally take 3 – 5 working days from posting.
All Europe orders are sent via Royal Mail International Tracked & Signed.
* We can not guarantee these delivery times as we have no control over the postal companies involved. Nor can we be held liable for any losses or charges due to Customs Regulations in your home country.
Rest of the World Shipping
Orders will be shipped within 48hrs of processing (excluding bank holidays and weekends. Delivery will normally take 5 – 10 working days from posting.
Rest of the world orders are sent via Royal Mail International Tracked & Signed.
* We can not guarantee these delivery times as we have no control over the postal companies involved. Nor can we be held liable for any losses or charges due to Customs Regulations in your home country.
IMPORTANT Please check the tracking after 7 days of posting Royal Mail / their delivery partner don’t always leave a while you were out card, orders returned to us and re-posted will be subject to a re-shipping fee.
Wrongly addressed orders which are returned will be subject to; if, re-posted will be subject to a re-shipping fee.
You may return most new, unopened items within 10 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error.
Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit or debit card or original method of payment.
The time it takes us to process your return once we receive it (3 to 5 business days after receipt of return). The time it takes your bank to process our refund request (5 to 10 business days).
Contact us at [email protected]
for questions related to refunds and returns.